![]() “They can do whatever's necessary to deliver the service the consumer expects, but that's it.” "There's a strong argument the buyer is limited in what else they can do with the data,” says Justin Brookman, the director of privacy and technology policy for Consumer Reports. That language provides some protection to consumers, according to legal experts. ![]() Guardzilla’s terms of service state that in a sale, "personal information may be transferred to the buyer so that the buyer can continue to provide you with information and services.” Not unlike office chairs and old fax machines, users' personal videos are among the company's assets that could be transferred in a sale. The cameras, which cost up to $230, might not work anymore, but that doesn't mean videos stored on the company's servers have disappeared. Some consumers filed complaints with the Better Business Bureau as early as December 2019, saying the company wasn't responding to customer service requests. “My girlfriend and I both got kicked out of the app and could not sign back in to see the cameras. “I noticed something was wrong about a week and a half before they actually posted that message on their website,” Fletcher says. Nick Fletcher, a Guardzilla user in Flowery Branch, Ga., says his four Guardzilla cameras cost about $400. The servers continued working intermittently until mid-June but now appear to be completely shut down. Like other internet-connected security cameras, Guardzilla cameras stored users' video clips on corporate servers. "Since a consumer buying this camera will not get any functionality from it, we call it a 'Don't Buy.' " "In the case of the Guardzilla camera, we can no longer sign in to the app or add new cameras to our account," says Maria Rerecich, CR's senior director of product testing. The company fixed one problem, but never addressed a second one.īecause the Guardzilla 360 camera no longer works, we're labeling it a Don't Buy: Performance Problem in our wireless security camera ratings and in our detailed Guardzilla 360 test results. We disclosed the issues to Guardzilla last fall. Guardzilla, a small home security camera company, has quietly gone out of business, leaving behind unpatched security flaws, barely or nonworking cameras in lots of homes, and piles of essentially useless cameras that are still being sold at Bed Bath & Beyond, QVC, and other retailers.Ĭonsumer Reports learned earlier this month that Guardzilla had closed its doors when our test engineers tried to follow up about security problems they found with the Guardzilla 360. ![]()
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